Answer the following statements true (T) or false (F)
1. A system cannot be overcome or broken into if its internal controls are properly designed and structured.
2. It is difficult and costly to plan controls that can prevent collusion.
3. Strict internal controls must be implemented, regardless of the cost.
4. Internal controls must always be judged in light of their costs versus their benefits.
5. Collusion involves two or more people working together to circumvent internal controls and defraud a company.
1. FALSE
2. TRUE
3. FALSE
4. TRUE
5. TRUE
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_____ systems help manage an organization's relationships with its customers.
Fill in the blank(s) with the appropriate word(s).
E-mail has become a pervasive internal communications vehicle largely replacing traditional print and fax technology as a method for rapid delivery of information
Indicate whether the statement is true or false
A coffee shop instructing their servers to add decorative designs to the foam on coffee drinks is seeking to maximize which basic customer service principle?
a. Recovery b. Reliability c. Fairness d. Wow factor
A plaintiff alleging a violation of the Age Discrimination in Employment Act must establish a:
a. prima facie case. b. mixed-motive case. c. bona fide occupational qualification. d. suo moto case.