The need to improve an organization's _______correlates directly with the process of making and measuring quality improvements.
a) productivity curve
b) financial condition
c) product design
d) customer focus
Ans: b) financial condition
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What is a unique advantage to using person-administered surveys?
A) feedback B) rapport C) quality control D) adaptability E) all of the above
Introduced in the mid-1970s, ________ is the term used to describe the practice of identifying emerging trends, setting priorities, and implementing strategies to respond to environmental changes
A. Public affairs B. Public opinion C. Publicity D. Issues management E. Lobbying
With regard to mortgages, the Consumer Finance Protection Bureau (CFPB) requires mortgage servicers
a. to contact borrowers who are 36 days late in making a payment. b. to wait 180 days after nonpayment before beginning foreclosure. c. to credit payments within 3 days after they are received. d. to extend delinquent borrowers additional time to repay the loan.
At the ________ level, we may choose to examine issues such as what types of training yield positive outcomes for organizations and trainees (i.e., what works).
A. macro B. resource C. structure D. micro