On a summary table for a two-way analysis of variance (3 factors by 4 factors) with ten subjects per cell, what is the total of all degrees of freedom?
a. 119
b. 240
c. 239
d. 120
e. 108
a. 119
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When faced with impending violence, the human service professional should
a. run for the nearest exit. b. maintain behavior that diffuses the anger. c. exert assertive behavior. d. give orders.
Erikson wrote that the first year of human development involves __________________
a. trust vs. mistrust b. autonomy vs. shame and doubt c. initiative vs. guilt d. industry vs. inferiority e. identity vs. role confusion
Which measure of internal consistency only has possible values between zero and +1?
a. Spearman’s ? b. Coefficient Kappa ? c. Split Half Reliability r½ d. Kuder-Richardson K-R20
______ is defined as "the engagement, suppression, or evocation of the worker's emotions necessary to get the job done."
A. Burnout B. Emotional fatigue C. Emotional labor D. Work-related depression