Occasionally, we face customers who are chronic complainers. Once you are certain that you are dealing with such a customer, the text suggests four ways to deal with this person. Describe these
What will be an ideal response?
Techniques for handling a chronic complainer:
• Actively listen to their complaint, rephrasing the customer's main points in your own words.
• Establish the actual facts without exaggeration or overgeneralization.
• Resist the temptation to apologize.
• Force the complainer to pose solutions to the problem, especially if he does not like your ideas.
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Which testing is the one conducted by asking co-workers or users to assess the appropriateness of the instruments?
a. face validity b. content validity c. reliability d. construct validity
According to one study, 40% of Internet users don't know the difference between company-paid Internet sites and independent Internet sites
Indicate whether the statement is true or false
Diggin Tools plans to issue new preferred stock, which has a market value of $85 per share. Holders of the stock will receive an annual dividend equal to $9.35. The flotation costs associated with the new issue were 6 percent and Diggin's marginal tax rate is 30 percent. What Diggin's component cost of preferred stock, rps?
A. 17.00% B. 11.66% C. 10.38% D. 11.70% E. 11.00%
Nature's Foods, Inc., orders "Grade A" oil from Olive Grove Farms to process and sell to Pic 'N Pay Grocers. Olive Grove ships "Grade B" oil, which Nature's Foods accepts. To recover damages for the nonconformity, Nature's Foods must give notice of the breach within a reasonable time to
A. Olive Grove. B. Pic 'N Pay. C. no one. D. the appropriate government agency.