Please define customer service. What is active listening and how is it related to customer service?
What will be an ideal response?
Customer service refers to an organization's relationship with its customers: meeting their expectations, listening to their statements, and solving their problems. Providing customer service involves communicating with your customers, identifying their wants and needs, and developing customer friendly procedures to serve them.
Active listening means that you stop talking and concentrate on the customer's words, not on how to counter their arguments or respond to their claims.
Active listening is part of good customer service since it helps you understand a customer's needs and the content of their messages. Listening shows that you value customers and respect what they have to say.
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What will be an ideal response?
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A reply that grants the reader's request should follow the indirect organizational pattern
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