During the shift report, a nurse describes a patient as "crazy." Which approach by the charge nurse would be best?
1. Ask the staff what terminology they wish to use.
2. Disregard the staff member's comment.
3. Suggest that staff use the term "mentally ill."
4. Role model using the term "nervous breakdown."
Answer: 3
Explanation: The nurse should suggest that staff use the term "mentally ill," thus, reinforcing that the patient has an illness. The term "nervous breakdown" is too general and nonspecific for clinical use. Disregarding the comment or asking staff what terminology to use is not implementing the patient advocate role of the professional nurse.
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