Which of the following is an instance of informative speaking?
A. an ambassador urging changes in international trade regulations
B. a scientist convincing colleagues to change their research focus
C. a social worker explaining adoption laws to potential parents
D. All of these answers are correct.
E. Both a social worker explaining adoption laws to potential parents and a scientist convincing colleagues to change their research focus.
Answer: C
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Individuals who experience high apprehension levels could lower anxiety through
behavior modification techniques know as a. general adaptation syndrome. b. negative self-talk. c. systematic desensitization. d. all of the above. e. none of the above.
Carly works in the marketing department at a regional grocery store chain. She is creating a customer survey and includes the following question: "Do you prefer name brand or generic grocery products and list your favorite products." What is wrong with Carly's survey question?
a. It does not accommodate all possible answers. b. It asks two different questions. c. It is a closed-ended question. d. It is an open-ended question.
There are many things you can do to improve your listening competence. Which of the following is
recommended? A) do not take notes unless told to do so B) do not ask questions C) study the language being used D) be flexible in your views E) use verbal expressions
During a meeting, Ming-Na pipes up and says, “Now that we know what our needs are, I think our goal should be to submit a comprehensive strategic plan by the end of the month.” What type of relational role is Ming-Na filling?
a. encourager b. gatekeeper c. standard setter d. expediter