A survey is ________ if it produces identical results when repeated under similar conditions
A) valid
B) objective
C) representative
D) bias-free
E) reliable
Answer: E
Explanation: E) A carefully prepared and conducted survey can provide invaluable insights, but only if it is reliable (would produce identical results if repeated under similar conditions) and valid (measures what it's supposed to measure).
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A(n) ________ is a measurement scale having numbers and/or brief descriptions associated with each category with the categories ordered in terms of scale position
A) comparative scale B) itemized rating scale C) continuous rating scale D) Likert scale E) descriptor scales
Answer the following statements true (T) or false (F)
1. If an organization’s leadership is totally and publicly committed to a strategy of service excellence, then service is going to be excellent regardless of what kind of culture the organization has. 2. An organization’s strategy cannot succeed without a supporting culture. 3. If a hospitality organization’s culture is strong enough, guests will not be able to affect its cultural norms. 4. Managers must ensure their organizational culture is not affected by the national culture in which their organization is embedded.
Which of the following is NOT a model used to determine the best order size?
a. the economic order quantity (EOQ) model b. the economic production quantity (EPQ) model c. the annual stocking model d. the quantity discount model
Vertivius, a gaming device manufacturer, entered the gaming market only after conducting a thorough survey of the potential customer base. Vertivius waited for five years before introducing its unique product—the first handheld gaming device—in the market. It introduced this product after ensuring that it would be embraced by the customers. In this scenario, Vertivius:
A. has a high speed-to-market. B. is a leading-edge firm. C. uses the concept of fast-laning. D. is a bleeding-edge firm.