When we prejudge someone, it is usually a reaction to ______.
a. that person’s race
b. our experience with others
c. our insecurities
d. our perception of a diversity factor
d. our perception of a diversity factor
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Justin conducts a survey on behalf of his firm, Komatsu. In the survey, he asks prospects to rate Caterpillar and Komatsu branded tractors on their performance on attributes that are important to the customer
In which step in the customer value analysis is Justin engaged? A) Examine how customers in a specific segment rate the company's performance against a specific major competitor on an individual attribute or benefit basis. B) Assess the quantitative importance of the different attributes and benefits. C) Identify the major attributes and benefits customers value. D) Monitor customer values over time. E) Assess the company's and competitors' performances on the different customer values against their rated importance.
Explain why negotiators with unequal power may encounter frustration with each other when it comes to ethics.
What will be an ideal response?
According to sales trainer Tony Alessandra, there are three possible service outcomes. Which one should salespeople strive for?
A) the moment of happiness B) the moment of truth C) the moment of misery D) the moment of magic E) the moment of expectation
Smarth, King, and Finkel have been partners for years, but a court of equity is now segregating and considering separately the assets and liabilities of the partnership and the respective assets and liabilities of the individual partners. This process is called:
a. marshaling of assets. b. liquidation. c. dissolution of the partnership. d. winding up.