A(n) ____________________ is a choice each support agent makes about how professional or casual, how respectful or condescending, how formal or informal, and how terse or verbose they will be in their interactions with users.
Fill in the blank(s) with the appropriate word(s).
personal communication style
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Answer the following statement true (T) or false (F)
How can the Lens Flare filter be found?
A. Click Filter on the Menu bar, point to Render, then click Lens Flare. B. Click Filter on the Effects bar, point to Render, then click Lens Flare. C. Click Effects on the Tools menu, then click Lens Flare. D. Click Tools on the Menu bar, point to Render, then click Lens Flare.
Clicking the right mouse button one time displays a shortcut menu
Indicate whether the statement is true or false
Evaluate the expression, being careful to follow the order of operations. 
A. 
B. 
C. 
D. 
E. 