Rationing may occur under what situation?
a. Total supplier’s finished goods < Total demand
b. Total supplier’s finished goods > Total demand
c. There is no relationship between rationing, supplier’s finished goods, and total demand.
d. Cannot be determined from the information given
a. Total supplier’s finished goods < Total demand
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________ helps sales representatives understand how they spend their time and how they might increase their productivity
A) Time-and-duty analysis B) A sales quota C) A feed-forward approach D) An expense allowance E) A norm for prospect calls
Which link in the service profit chain emphasizes superior employee selection and training?
A) healthy service profits and growth B) satisfied and loyal customers C) greater service value D) satisfied and productive service employees E) internal service quality
Match the following terms and descriptions.
1. Government regulation Workplace rules are established when firms compete for employees while individual compete for jobs 2. Independent employee representation Workplace rules are established by managers, sometimes in consultation with employees 3. Human resource management Workplace rules are established by employees or their representatives through democratic procedures 4. Worker control Employers and employees jointly determine workplace rules 5. Competitive labor markets Workplace rules are established by legislatures through statutes
The movement of professionals from the U.S. to other countries is known as __________________.
Fill in the blank(s) with the appropriate word(s).