In what respect did Jack Welch, the former CEO of General Electric, believe that future managers needed to be different from him?
a. They needed to have a graduate degree in international affairs.
b. They need to come from a minority background in order to understand the ethnic diversity organizations are now faced with.
*c. They needed to be sensitive to cultural differences and similarities among nations.
d. They need to surround themselves with a more diverse leadership team.
*c. They needed to be sensitive to cultural differences and similarities among nations.
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Indicate whether the statement is true or false
A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty
The dealership should be ESPECIALLY concerned with which determinants of service quality? A) communication, courtesy, and credibility B) competence, courtesy, and security C) competence, responsiveness, and reliability D) communication, responsiveness, and reliability E) understanding/knowing customer, responsiveness, and reliability
Which of the following statements about group insurance underwriting principles is true?
A) Employees should be required to remit premiums directly to the insurance company. B) The average age of the group should ideally increase over time. C) A group should be formed for the specific purpose of obtaining insurance. D) A flow of people through the group is desirable.
Explain the role of perception in all three phases of the action-observation-reflection model. Provide examples to illustrate your response.
What will be an ideal response?