You are helping with breakfast service in the dining room. A resident begins screaming and hitting at her food stating, "There are bugs on my eggs. Bugs! Get them off." You approach her to see that someone sprinkled pepper on her eggs
An appropriate response is:
A.
"No, those aren't bugs! That is just pepper."
B.
"Don't eat them then if you believe those are bugs. Eat the toast instead. There are no bugs on the toast."
C.
"I see no bugs; only pepper. I will get you a new plate of food."
D.
"There are no bugs! Nobody else sees bugs!"
ANS: C
This response is reality based, lets the patient know you heard her, and then directs attention to a new plate of food. There is a difference in meaning between "I see no bugs" from "no, those aren't bugs." Response C acknowledges the patient experience rather than denying it.
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