Which of the following incidents is likely to influence a customer's perception of service quality of an appliance store?
A. A salesperson's explanation of extended warranty service
B. The relationship the customer has established with the store after buying several different appliances
C. The welcoming atmosphere of the store
D. A late night call to the store's service department
E. All of the above
Answer: E
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Squidly Products sold and delivered modems to Detail Solutions for $6,600 to be paid by Detail Solutions in three equal installments over the next three months. The journal entry made by Squidly to record this transaction will include:
a. A credit to Cash for $6,600. b. A debit to Accounts Receivable for $6,600. c. A debit to Accounts Receivable for $2,200. d. A debit to Sales Revenue for $6,600.
Floor-ready merchandise is merchandise that is ready to be placed on the selling floor.
Answer the following statement true (T) or false (F)
Which of the following is not considered in computing net cost of purchases?
A) Freight-out expenses B) Purchases C) Freight paid on purchased goods D) Purchases returns and allowances
Which of the following is a bad listening habit??
A) ?Making spontaneous judgments about others based on mannerisms B) ?Observing the speaker and interpreting his or her nonverbal cues C) ?Putting in much emotional and physical effort D) ?Putting oneself in another person's shoes