Answer the following statement(s) true (T) or false (F)
1. The delivery process often provides risk that a customer’s business will be lost, with no improvement to goodwill possible through the same process.
2. Logistics management and supply chain management are, by definition, the same concept.
3 Facility location decisions are often viewed as strategic or long-term decisions.
4. The weighted-factor rating technique typically relies on an individual analyst rather than a location analysis team.
5. The center-of-gravity technique is essentially a weighted average.
1. False
2. False
3 True
4. False
5. True
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The practical difference between the remedies for misrepresentation and fraud is that:
A. a victim of fraud can sue for punitive damages as well as for damages from the tort of deceit. B. a victim of misrepresentation cannot rescind the contract. C. a victim of misrepresentation can sue for punitive damages, whereas a victim of fraud cannot. D. a victim of fraud cannot sue for punitive damages.
MPR relies on intermediaries to spread the word about a firm's products and brands
Indicate whether the statement is true or false
If you cannot answer the questions or comply with the request in the request message, write a bad-news message.
Answer the following statement true (T) or false (F)
Comment on the tension between cost management and customer satisfaction management in a call center situation
What will be an ideal response?