Which of the following is an advantage to using email to convey bad news?
A) Email allows the bad news to be referred instead of stated directly.
B) Email allows the sender to sugarcoat the message.
C) Email is more likely to be accurate and complete.
D) Email is more likely to be used confidentially.
E) Email is less likely to get a response than a face-to-face conversation.
Answer: C
Explanation: C) communicators are more likely to be accurate, complete, and honest in email because they do not worry about being confronted by an angry audience. ,
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According to the text, what are the first three steps to take when using the telephone to arrange an appointment for a face-to-face meeting?
A. State your call purpose, present a brief sales message, and ask for the interview. B. Plan your call, identify yourself and your company, and state the purpose of your call. C. State your call purpose, ask for the interview, and do not take the first "no." D. State your call purpose, present a brief sales message, and do not take the first "no." E. Plan your call, state your purpose, and present a brief sales message.
Reciprocity is sometimes, but not always, unethical behavior. Which of the following situations is an example of reciprocity which is unethical behavior?
A) An architect refuses to allow any other builders to build her designs because she doesn't trust the quality of the jobs performed by other builders. The builder does not build designs by other architects because other architects cut corners in the designs. B) A plastics company is willing to develop a special process for coating nonstick cooking equipment. As a thank-you, the cooking equipment company allows employees of the plastics company to use the same employee discount its own employees enjoy for purchases of cooking equipment. C) A restaurant chef buys all his produce from the local farmers' market. The farmers and workers at the market eat their meals at that restaurant on the days they sell at the market. D) A garbage hauling service requires that a hotel chain give a discount to employees of the garbage hauling service in exchange for discounted garbage hauling services for the hotels. E) The merchants in one neighborhood of a large city have decided to engage in a "buy local" campaign and to patronize each other whenever possible, even if they could find slightly lower prices in other areas of the city.
The capacity expansion approach that provides the most safety capacity is
a. One large capacity increase b. Small capacity increases that match demand c. Small capacity increases that lead demand d. Small capacity increases that lag demand
Rhys owns Solar Fuel Corporation. Rhys uses Solar Fuel's funds to pay his personal expenses, creates Thermal Power Corporation to engage in the same business as Solar Fuel, transfersSolar Fuel's assets to Thermal Power, and petitions Solar Fuel into bankruptcy. This most likely warrants
a. a bonus to Rhys for financial maneuvers. b. a discharge for Solar Fuel in bankruptcy. c. a pierce of the corporate veil. d. a review of Thermal Power's articles of incorporation.