According to Gottman, __________ occurs when a person feels compelled to explain the

motives for his or her behavior.

a. complaining
b. gunnysacking
c. stonewalling
d. assertiveness
e. defensiveness


e

Communication & Mass Media

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In many cases, states implement public relations campaigns by

A) requesting federal assistance. B) hiring larger public relations staffs. C) hiring outside public relations firms. D) training more employees in public relations E) none of the above.

Communication & Mass Media

The most important component of the introduction and a speaker's first objective is to

__________. a. get the audience's attention b. state the topic c. establish the importance of the topic d. establish your credibility e. preview key ideas.

Communication & Mass Media

A TV commercial has a male spokesperson who says, "Don't forget your sweetheart on Valentine's Day, guys. Get her something wonderful." Is this gender-appropriate language?

A. No; the spokesperson is using heterosexist language, assuming all guys are straight. B. No; the spokesperson is being sexist by only addressing men who have "sweethearts" in their lives. C. Yes; the ad is aimed at men, so using the terms "sweetheart" and "guys" is appropriate. D. Yes; since the spokesperson is male, he can aim the ad at men who need to be reminded about Valentine's Day gifts.

Communication & Mass Media

It's just as important to dress professionally when presenting a speech online as it is when presenting a speech in person.

Answer the following statement true (T) or false (F)

Communication & Mass Media