The conceptualization of the British Airways change effort using the metaphor of a three-legged stool was implemented by the head of human resources at the time. The second leg of the stool concerned the performance appraisals for all managers. Why was the second leg described in the change effort different?
What will be an ideal response?
Previously British Airways managers were evaluated according to results accomplished and the results only. Under the change effort, half of the manager’s evaluations would be based on results and the other half was to be based on how those results were obtained, integrating the rated behavior from the first leg of the stool and managing people first. The rating process became an annual activity, a part of the manager’s annual performance appraisal.
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Some wine importers insist on shipping their wines in refrigerated containers to protect the wines from being damaged by high temperatures. Such importers are creating which kind of utility?
A) place utility B) time utility C) form utility D) information utility E) worker utility
The focus on a well-defined target market typically reduces cost efficiency of the company
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. One of the ways that nonprofit organizations differ from for-profit corporations is their type of stakeholders. 2. One source of nonprofit management literature comes from academics at universities. 3. Nonprofit organizations are less well managed than businesses. 4. The beginning of management as a field of study dates approximately to the late 19th century. 5. Most small businesses fail within the first 2 years of business.
For delivering a message that is straightforward and informative, a face-to-face encounter is preferred over a technological channel
Indicate whether the statement is true or false