The FCC regulates the rates of the long-distance telephone market under a framework known as
a. rate-of-return
b. cost-plus
c. price cap regulation
d. a public service commission
e. none of the above
c.
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Organizing your speech effectively is an audience-centered responsibility every speaker has
Indicate whether the statement is true or false
A speaker who uses emphasis effectively is most likely to draw attention to ideas by
A. using a lower pitch. B. using a higher pitch. C. speaking at a faster rate. D. using pitch, rate, and vocal quality.
Organizational communication can be described as patterns of interactions that develop among organizational members and those external to the organization. It also explains how these interactions shape organizations
This statement defines organizational communication as an interaction of a) processes b) people. c) meanings. d) messages.
While Samantha, a manager at Organization ABC, was on a business trip out of state, she sent a number of her employees email. She sent Dawn an email concerning Dawn's poor performance on the job and the possibility that she might be fired
Why might this action be a poor reflection on Samantha's communication skills as a manager? A. Samantha should never fire anyone. B. Using email as the channel of communication was inappropriate because it is too impersonal and does not allow for immediate feedback on such an important issue. C. Samantha probably does not understand what kinds of limitations her employees face because she is not a direct participant in her subordinates work. D. Email should not be used within an organization for anything besides personal use.