Giving backers an equity stake in the business in return for their funding is characteristic of the _____________ of crowdfunding.
a. patronage model
b. lending model
c. reward model
d. investor model
d. investor model
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Answer the following statements true (T) or false (F)
1. The Juran Trilogy was published by Joseph Juran in 1986 after almost fifty years of research. 2. Quality planning, monitoring, and management are the three processes included in the Juran Trilogy. 3. The Juran Trilogy reminds us that knowing the needs, wants, expectations, capabilities, and behaviors of targeted guests are the starting point of a delivery system. 4. Service standards should be established at the end of the planning process.
Which of the following hotel customers has the most inelastic demand slope?
a. Business travelers in high season. b. Business travelers in low season. c. Tourists in high season. d. Tourists in low season. e. All groups have equivalent demand curves.
Give an example of a technical challenge.
What will be an ideal response?
Mystery shopper programs tend to be (for a firm)?
a. Very inexpensive b. Inexpensive c. Expensive d. Conducted at no cost