What are the four factors that customers who thrive in customer contact positions have an internal drive to do?
What will be an ideal response?
They have an internal drive to pamper customers, accurately read customer needs, develop a personal relationship with customers, and deliver high-quality service to solve customers' problems.
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When writing a message, you determine audience benefits by analyzing ________
A) the positive outcomes for you if your readers comply with your request B) the positive outcomes for you if your readers do not comply with your request C) the positive outcomes for your readers if they comply with your request D) the positive outcomes for your readers if they do not comply with your request E) which positive outcomes you are most likely to achieve if you do not divulge all the available information to the audience
Ethics can be defined as a set of standards of acceptable conduct.
Answer the following statement true (T) or false (F)
A new-product idea moves through the early stages of the life cycle more quickly when it has all the following characteristics EXCEPT
A. having no competitive advantage over those already in the market. B. being easy to use. C. being compatible with the values and experiences of target customers. D. being available for trial on a limited basis, without a great deal of risk to the customer. E. having advantages that are easy to communicate.
A(n) __________ use policy contains general principles to guide the proper use of the Internet.
Fill in the blank(s) with the appropriate word(s).