Retail and service organizations should ________.
A. communicate their internal problems to customers
B. respond to customer complaints using "company policy" as an excuse
C. establish policies and procedures that are flexible
D. focus on attracting new customers instead of trying to retain current customers
Answer: C
You might also like to view...
In which of the following do written and spoken words carry the burden of shared meaning?
A. low-impact cultures B. high-context cultures C. low-context cultures D. high-impact cultures
Ashton, a manager at Millington Technologies Inc, receives a message from a customer claiming free service for a laptop whose warranty has expired. Which of the following guidelines should Ashton follow when composing the message denying the customer's claim??
A) ?He should avoid closing the message with resale or sales promotional material. B) ?He should avoid providing an explanation for the refusal. C) ?He should avoid stressing the actions that should have been taken to avoid the problem. D) ?He should avoid offering possible alternatives to resolve the problem.
On December 2, 2017, St
Augustine, Inc purchases land. In exchange for the land, St. Augustine, Inc issues 8,000 shares of common stock with $1.00 par value. The land has been appraised at a market value of $400,000. Prepare the journal entry for this transaction. What will be an ideal response
A high level of product availability requires ________, which raises supply chain costs
A) large inventories B) increased revenues C) reduced costs D) understocking the product