______ is the development of new or improved goods or services that are sold to meet customer needs.
A. Product innovation
B. Exploratory innovation
C. Exploitative innovation
D. Process innovation
A. Product innovation
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Which sampling technique can increase representativeness, is easier to implement than simple random sampling and does not require a sampling frame (Table 11.4 in the text)?
A) stratified sampling B) systematic sampling C) cluster sampling D) area sampling
When using the telephone to arrange an appointment for a face-to-face meeting, which of the following is usually the best way to ask?
A. "Could I bring you a lunch bag tomorrow?" B. "When would it be best to see you?" C. "Could I see you this afternoon?" D. "Would nine or one o'clock be better for you?" E. "Would you be interested in meeting me?"
At Acme Global, customer service is a top priority. However, Michael’s latest performance appraisal focused exclusively on his poor critical thinking skills and his lack of knowledge of the company’s technology. What aspect of good performance appraisals does Michael’s appraisal appear to be missing?
A. validity B. a basis in mission and objectives C. acceptability D. feasibility
A shortage of programmers to write software is an example of a(n) ________ type of resource constraint.
Fill in the blank(s) with the appropriate word(s).