A man who became intoxicated on a flight started speaking loudly, annoying the other passengers. The flight attendant asked the passenger if he would be driving when the plane landed and offered him coffee. He accepted the coffee and became quieter and friendlier. This is an example of which type of service encounter incident?
A. Spontaneity
B. Coping
C. Reliability
D. Adaptability
E. Functionality
Answer: B
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Which company uses 150 different signals — including dozens of online data feeds — to rate customer leads?
A) IBM B) Avon C) SAS D) FABV E) Infer
Rancone Technologies, a laptop manufacturer, released a new laptop model priced at $800 to attract customers who could afford to pay the high price. After a few months, it introduced low-priced versions of the same laptop to attract new buyers. By doing so, it maximized profitability by targeting different segments of the market. In this scenario, Rancone Technologies has used the _____ strategy.
A. penetration pricing B. everyday-high pricing C. loss-leader pricing D. skimming pricing
Excerpts from Colter Corporation's most recent balance sheet appear below: Year 2Year 1Current assets: Cash$90 $120 Accounts receivable, net 100 110 Inventory 170 160 Prepaid expenses 40 40 Total current assets$ 400 $ 430 Total current liabilities$ 320 $ 290 Sales on account in Year 2 amounted to $1,210 and the cost of goods sold was $720.The acid-test (quick) ratio at the end of Year 2 is closest to:
A. 1.25 B. 0.72 C. 0.83 D. 0.59
The interest parity condition states that ________
A) the domestic interest rate equals the foreign interest rate minus the expected appreciation of the domestic currency B) the domestic interest rate equals the foreign interest rate plus the expected appreciation of the foreign currency C) Neither A nor B is correct. D) Both A and B are correct.