To effectively deliver an unpleasant or highly emotional message to an employee
a. meet with the employee face to face.
b. leave the message on the employee's voice mail.
c. send a memo addressed to the specific employee.
d. place the message on the company's web page.
A
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Which of the following share option plans would involve the creation of a liability account over the life of the plan?
A) all share option plans B) fixed compensatory share option plans C) performance-based compensatory share option plans D) share option plans with stock appreciation rights
Which of the following procedures is more likely to be performed in a review engagement of a nonpublic entity than in a compilation engagement?
A. Gaining an understanding of the accounting principles and practices in the industry. B. Gaining an understanding of the entity's business transactions. C. Obtaining a representation letter from the chief executive officer. D. Assisting the entity in adjusting the accounting records.
Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved. Retailers can minimize this time taken using all of the following steps except
A. not assuming they know what the customers are complaining about or what solution the customers are seeking. B. reducing the number of employees that customers must contact to resolve their issues. C. providing customers with clear and precise information. D. not interrupting the customers when they air their complaints. E. requiring store employees to get their manager's approval for all customer service decisions.
Which of the following types of ads can users block through the use of applications developed by Internet access software?
A) banners B) buttons C) pop-ups D) search engine listings E) directory listings