Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved. Retailers can minimize this time taken using all of the following steps except
A. not assuming they know what the customers are complaining about or what solution the customers are seeking.
B. reducing the number of employees that customers must contact to resolve their issues.
C. providing customers with clear and precise information.
D. not interrupting the customers when they air their complaints.
E. requiring store employees to get their manager's approval for all customer service decisions.
Answer: E
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