Answer the following statement(s) true (T) or false (F)
1. The change agent is a person who is responsible for leading an organizational change or someone who is influential and can communicate and motivate others to accept a change by informal means.
2. Process management is a systematic process of applying the knowledge, tools, and resources needed to effect change in transforming an organization from its current state to some future desired state as defined by its vision.
3. Organizational climate is an organization’s collective values, beliefs, experiences, and norms that shape the behavior of the group and the individuals within it.
4. A force field analysis is a useful technique for looking at only the advantages of a proposed change.
1. True
2. False
3. False
4. False
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Proactive companies use social media to engage with their stakeholders as a long-term strategy
Indicate whether the statement is true or false.
When was the definition of technical support expanded to include customer support?
A. 1970s B. 1980s C. 1990s D. 2000s
Which of the following is NOT an aspect of the rational decision making model?
a. Define the problem and collect all the information that will lead to a solution b. Review the data and come up with a decision c. Discuss the decision with employees and together decide on the optimum solution d. Implement the decision from top-down and evaluate its effectiveness
ASEAN, whose initial, political goal was to foster peaceful relations among members, includes China as its core member.
Answer the following statement true (T) or false (F)