How do intention and intensity influence perceptions about hurtful messages?
What will be an ideal response?
Hurtful messages are most painful when they are perceived as intentional and communicated with high intensity. For example, someone breaking up with his/her partner by yelling, "I can't stand you, I never want to see you again" outside a restaurant would be perceived as a high intensity, intentional message. Messages that are unintentional and relayed with low intensity are often experienced as being less painful.
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