The key component of a flawless service experience is ______.
a. the way the service is delivered
b. when the service is delivered
c. all elements of the delivery system are integrated
d. receiving no complaints from customers
c. all elements of the delivery system are integrated
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Cross-referencing is useful in assuring that the debits and credits are in balance
Indicate whether the statement is true or false
A purchaser's agreement to buy from a particular seller all the materials of a particular kind he needs is a(n) ____ contract
A) illusory B) requirements C) output D) exclusive dealing
Acceptable use policies (AUP) inform users of their responsibilities when a cyberattack or network intrusion has occurred
Indicate whether the statement is true or false
In U.S. v. King, King was a major investor in OSI, which was working on a land project in Costa Rica. He was accused by the U.S. government of violating the Foreign Corrupt Practices Act (FCPA) by bribing government officials in Costa Rica, in an effort to make the land deal work. The U.S. courts held that:
a. no reasonable person could have inferred that the actions undertaken by King would result in the paying of a bribe, so he was not guilty of violating the FCPA b. the recordings showed that King did not knowingly participate in offering bribes, so he could not be convicted under the FCPA c. there was not sufficient evidence that King knowingly participated in and approved of offering a bribe so he could not be convicted under the FCPA d. there was sufficient evidence that King knowingly participated in and approved of offering a bribe so he could be convicted under the FCPA e. the case was unclear and should be reevaluated by the World Trade Organization