Ava is not confident about giving speeches. Though she works hard on her speech, by the time she sits down, she knows that she did not give the speech she had planned. When she meets with her professor to listen to feedback, Ava focuses on the critical comments, such as that she used too many vocal fillers and that she forgot to state her thesis. However, Ava does not pay much attention to her professor's positive comments on her research and closure. Because of her preconceived notions about her speech, Ava is engaging in what poor listening habit?

A. pseudolistening
B. information overload
C. rebuttal tendency
D. selective attention


Answer: D

Communication & Mass Media

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Lorenzo is being interviewed for a customer service position at a retail store. The interviewer asks him to provide a specific example of his customer service skills. The interviewer is asking Lorenzo to __________.

A. provide details of his educational and work background B. list all the customer service traits that he possesses C. tell a brief descriptive story that demonstrates a time he provided excellent customer service D. pretend he is serving a customer and act out how he will assist him or her

Communication & Mass Media

A persuasive speech that claims that Amelia Earhart was a spy

would be dealing with a proposition of A. fact. B. value. C. policy. D. evaluation. E. motivation.

Communication & Mass Media

Ryan decided his discussion of Tesla's death ray device would be difficult for his audience to follow. He adapted by paraphrasing and repeating vital information at the end of each main point. What device was Ryan using in his speech?

A. internal summary B. transition C. preview D. final summary

Communication & Mass Media

When creating the interpretive approach, scholars were influenced by rhetoric and _____

Fill in the blank(s) with correct word.

Communication & Mass Media