The local fire department may consider physical ability in its hiring process because a firefighter must be able to carry heavy loads. This is an example of a(n) ________, or legally legitimate, reason why an exception to federal employment law may be made.
A. bona fide
B. ill advised
C. acceptable
D. correct
Answer: A
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Which strategy helps to reduce conflict by increasing understanding of the other person's viewpoint?
A. paraphrasing B. I language C. identifying your goal D. but messages
All of the following statements about ethical and effective use of quotations is true EXCEPT for:
a. Quotations should be used to question the credibility of the opposing side. b. Quotations should come from someone qualified to speak on the issue. c. Quotations should be accurate in their wording and not taken out of context. d. Quotations should come from unbiased sources.
List four tips for becoming a careful listener.
What will be an ideal response?
In visual slides, you should use one design consistently.
Indicate whether the statement is true or false.