Which is a source for measuring current IS performance?
A) annual performance data based on established metrics
B) comparing annual objectives with actual performance metrics
C) matching the IS mission statement with its achievements
D) all of the above
D
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A hotel and resort company launched a new employee program that includes intensive training in different service encounter scenarios
This training program is most likely designed to lessen the problems related to the ________ characteristic of services. A) perishability B) intangibility C) creativity D) inseparability E) personalization
In human resource forecasting, ______ uses nonquantitative methods to forecast the future, usually based on the knowledge of a pool of experts in a subject or an industry.
A. mediation analysis B. regression analysis C. qualitative forecasting D. quantitative forecast
Workplace problems with clearly defined and known solutions are ______.
A. biological challenges B. adaptive challenges C. technical challenges D. psychodynamic challenges
Which personality test indicates the different ways individuals deal with other people and their environments?
A. Big Five B. Enneagram C. Insights D. Myers-Briggs