An important part of creating change in an organization for better client services is:
A. Set goals and a way to measure them
B. Implement policies
C. Poll employees for what would make their jobs easier
D. A and B above
E. B and C above
D
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Which of the following statements is NOT true?
a. Ethnic differences among European Americans have been blurred into one racial category. b. People who avow or are ascribed an identity as White have an ethnicity. c. Ethnicity does not apply to European Americans as the dominant group. d. Ethnicity plays a role in choices that are made regarding who develops and sustains friendships and romantic relationships.
Audiences made up of professors, doctors, and lawyers are often suspicious of _______ as sources in a speech.
A. Academic journals B. Testimony C. Wikipedia D. Experts
Scott finished his very interesting and entertaining speech on his favorite group on campus. He had
been so nervous that his hands were sweaty, and he had butterflies in his stomach. As he walked back to his seat, he let out a "Whew! I am so glad I am done! I was so nervous up there!" The audience (including the instructor) could not believe that such a vibrant speaker could be so nervous. Scott's effects of communication apprehension were ______________________. A. internal. B. external. C. cognitive. D. hereditary.
Using the body language of powerful people while rehearsing and delivering a speech may help increase self-confidence and reduce anxiety
Indicate whether the statement is true or false