What type of conflict is it when John says, "Just because you are the chair of the group doesn't give you the right to railroad this decision?" Frank snaps, "You are just jealous because you want to be the chair."
A. Pseudo-conflict.
B. Simple conflict.
C. Ego conflict.
D. Issue conflict
Answer: C
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Compare and contrast verbal and nonverbal codes; how are they similar and different?
What will be an ideal response?
In the five stages of listening, receiving __________.
a. causes you to focus on the speaker rather than on what you plan to say. b. deals only with verbal messages. c. is the same as hearing. d. ends with accepting the message the speaker sends.
Which of the following criteria must be met for effective and ethical quotation use?
A) Sources should be people whom listeners known and respect. B) Sources should be people whom listeners will respect one the speaker identifies the source's credentials. C) Quotations should come from someone who is qualified to speak on an issue. D) Ethical quotations should meet the criterion of accuracy and come from unbiased sources. E) All of the above.
Wanda was speaking to a group of low-income senior citizens about the benefits of volunteering. She talked about how when she retired, she found volunteering to be rewarding even though it didn’t pay anything and she could have used the extra money. Wanda was demonstrating her similarity with the audience, a principle called
A) identification. B) coordination. C) positive labeling. D) selective exposure.