Expert power is essential to people who have to work with people from other departments and organizations.

Answer the following statement true (T) or false (F)


True

Business

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The service dimension called ________ refers to the ability of the firm's employees to convey trust and confidence.

A. tangibles B. reliability C. assurance D. empathy E. responsiveness

Business

An opinion is a claim that someone believes is true. _________________________

Answer the following statement true (T) or false (F)

Business

Which of the following would not involve a capital-budgeting analysis?

A. The acquisition of new equipment. B. The adoption of a new cost driver for overhead application. C. The addition of a new product line. D. The decision of a pro football team to trade for and sign a star quarterback to a long-term contract. E. The construction of a new distribution facility.

Business

Blocking is described by a numeric ratio of logical records to physical records called the ____

a. holding factor b. locking factor c. group factor d. blocking factor

Business