You have just received your cell phone bill, and realized that you have been charged this month and for several previous months for a calling feature you did not authorize. You called the cell phone provider but were told that only the charge for this month can be credited. You are planning to write a letter to get your bill adjusted. What tone should your letter have? Why?


Since your assumption is that the cell phone company wants to be fair to customers, your tone should be positive and factual. Using a forceful, accusatory tone will only worsen the situation and cause a defensive response to your request.

Business

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The UCC applies to a mixed sale:

A) If the sale of the goods is the predominant part of the transaction. B) Only if the contract provides that the UCC applies. C) Whenever a sale of goods is a part of the transaction. D) Only if there is no service involved.

Business

Use the information from Table 5.6. The highest efficiency for a balanced line is:

A) less than 89%. B) more than 89% and less than 91%. C) more than 91% and less than 93%. D) more than 93%.

Business

If a firm relaxes its credit standards, the volume of accounts receivable increases and so does the firm's carrying cost

Indicate whether the statement is true or false

Business

Before franchises may be sold, the parent company must:

a. register with the SEC under the 1933 Securities Act b. register with the SEC under the Investment Company Act c. register with the CFTC Franchise Offering Rule of 1990 d. comply with FTC regulations and perhaps other state regulations e. none of the other choices

Business