Advantages of using face-to-face meetings include all of the following EXCEPT
a. face-to-face meetings make it easier to reach consensus.
b. face-to-face meetings are helpful when communicating sensitive issues.
c. face-to-face meetings help establish group rapport.
d. face-to-face meetings place all participants on an even playing field.
D
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For MBO to be successful, top management must be committed to the program, MBO must be applied organizationwide, and
A. objectives must cascade. B. employees need to provide continuous feedback to each other. C. objectives must remain fixed and unchanging. D. objectives must be generated from the bottom up. E. there must be community support.
To determine whether the system of internal control operated effectively to minimize errors of failure to invoice a shipment, the auditor would select a sample of transactions from the population represented by the:
A. customer order file. B. open invoice file. C. sales invoice file. D. bills of lading file.
Unhappy customers are ______ as likely to pass on negative comments than happy customers are to pass on positive comments.
a. just b. twice c. three times d. five times
The manager of which of the following centers has the authority to open new stores or close existing ones?
A) cost center B) profit center C) investment center D) revenue center