The leadership team of a large healthcare organization is evaluating the success of a new clinical information system. Which finding suggests that usability of the system is poor? Select all that apply.
A) Increased errors
B) Increased use of email
C) Decreased productivity
D) Increased user frustration
E) Delayed treatment decisions
A) Increased errors
C) Decreased productivity
D) Increased user frustration
E) Delayed treatment decisions
Explanation: A) Usability issues can result in errors.
B) The use of email is not identified as a usability issue.
C) Usability issues can result in decreased productivity
D) Usability issues can result in extreme user frustration.
E) Usability issues can result in treatment and decision delays.
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