What is the most significant resource for creating an effective speaking style?
A. language
B. eye contact
C. vocal variety
D. gestures
Answer: A
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Speeches of _____ are speeches in which you show how to do something or how something works
A) contention B) description C) definition D) demonstration
When communicating in the office, Lorenzo is careful to keep his verbal and nonverbal messages consistent and maintain eye contact during conversations. Lorenzo is demonstrating good ________ skills.
A. encryption B. temporal C. encoding D. decoding
This is a measurement of how many different listeners hear the commercial:
A. impressions B. reach C. share D. both A & B E. both B & C
Which of the following is not appropriate in dealing with an ethical disagreement in the team?
A) Sometimes seeking an objective outsider to facilitate B) Identifying exact points of difference C) Reframing the argument as a matter of practicality D) All of these choices E) None of these choices (All are appropriate)