Nouns signify persons, places, things, and ___________
a. lists
b. ideas
c. actions
d. descriptions
b
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During Lewin's refreezing stage, managers should
A. make employees dissatisfied with the present way of doing things. B. give employees the tools for change. C. provide benchmarking results. D. encourage and reinforce the desired change in the employees. E. reduce the barriers to change.
Identify the factor that distinguishes lower-level and higher-level trial courts
a. the number of judges available b. the seriousness of the crime(s) c. the availability of the court d. the case is an initial action.
Carpet and furniture repair are classified as ________
A) tangible services performed on the customer B) tangible services performed on the customer's possessions C) tangible goods delivered to the customer D) intangible services performed on the customer E) intangible services performed on the customer's possessions
The number of customers served per unit of time is called ______.
A. service rate B. service time C. arrival rate D. interarrival rate