The grapevine is
A. a formal communication channel.
B. almost wholly inaccurate.
C. slower than formal channels.
D. the source of as much as 90 percent of all organizational communication.
E. more active when official communication is lacking.
E. more active when official communication is lacking.
The rumor mill (grapevine) is more active when official communication is lacking. When official and unofficial communications conflict, employees are more likely to believe the grapevine.
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The declaration of a cash dividend decreases a corporation's stockholders equity and decreases its assets
a. True b. False Indicate whether the statement is true or false
To oppose the Glass-Steagall Act, banks argued that they
A. would be forced to extend deposit insurance coverage to firms that were not banks. B. would have a conflict of interest between their needs to underwrite stocks and to serve their customers. C. could gain greater monopoly power by lending only to big businesses. D. could take advantage of economies of scope if they were able to underwrite securities and sell them directly to their customers.
It is best to view observation as a complement to survey methods, rather than as being in competition with them
Indicate whether the statement is true or false
The service product is ______.
a. the entire bundle of tangibles and intangibles provided by the service organization b. only the tangible part of the service experience c. only the intangible part of the service experience d. the same thing as the service experience