Janie, a consultant for Howard & Associates LP, was given an objective to triple the client retention in her region by the end of the quarter. After her objective was met, Janie’s boss evaluated her performance and provided feedback. What should Janie’s boss do next when managing by objectives?
a. Give her more work to complete.
b. Reward her.
c. Have his assistant call her and congratulate her.
d. Move on to the next objective.
b. Reward her.
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a. accrue employer taxes b. distribute labor costs c. reconcile hours worked d. pay employees
At Panther Lighting Fixtures, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?
A. overemphasis on one instead of multiple approaches B. overemphasis on paperwork C. overemphasis on means instead of ends D. too little employee participation E. too much control
Those who disagree with the Sapir–Whorf hypothesis believe that language does not influence which of the following?
A. actions B. thoughts C. feelings D. results
Which cluster analysis procedure can automatically determine the optimal number of clusters by comparing the values of a model-choice across different clustering solutions?
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