In decision making by consensus, group members voice their feelings and opinions, but the leader or boss makes the final decision

Indicate whether the statement is true or false.


Answer: False

Communication & Mass Media

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Which of the following are recommended steps to developing the TQM approach to management?

A. Practice leadership at all levels. B. Encourage passion rather than passive behavior. C. Demand perfection no matter what the circumstance. D. Limit employee involvement in the most important matters. E. A and B

Communication & Mass Media

If listeners are in favor of your position, you do not have to discuss alternatives in depth

Indicate whether the statement is true or false

Communication & Mass Media

Because of his response to the Tylenol tampering incidents in the 1980s, Johnson & Johnson's James E. Burke ________

A) has been hailed as a hero
B) has been called a villain
C) was forced to resign
D) B and C
E) won the Nobel Peace Prize

Communication & Mass Media

Patterson and his colleagues refer to the two parts of our brain as the “know” and “go.” The “know” system:

A. Is emotionally neutral. B. Triggers reflexive responses, including fight and flight. C. Develops very early. D. Turns on when you’re about to fall under attack

Communication & Mass Media