In decision making by consensus, group members voice their feelings and opinions, but the leader or boss makes the final decision
Indicate whether the statement is true or false.
Answer: False
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Which of the following are recommended steps to developing the TQM approach to management?
A. Practice leadership at all levels. B. Encourage passion rather than passive behavior. C. Demand perfection no matter what the circumstance. D. Limit employee involvement in the most important matters. E. A and B
Patterson and his colleagues refer to the two parts of our brain as the “know” and “go.” The “know” system:
A. Is emotionally neutral. B. Triggers reflexive responses, including fight and flight. C. Develops very early. D. Turns on when you’re about to fall under attack
If listeners are in favor of your position, you do not have to discuss alternatives in depth
Indicate whether the statement is true or false
Because of his response to the Tylenol tampering incidents in the 1980s, Johnson & Johnson's James E. Burke ________
A) has been hailed as a hero
B) has been called a villain
C) was forced to resign
D) B and C
E) won the Nobel Peace Prize