The wheel of loyalty is composed of which of the following three main components?
a. Create loyalty bonds; deliver quality service; segment the market
b. Create loyalty bonds; build higher level bonds; deliver quality service
c. Build a foundation for loyalty; create bundling; build higher level bonds
d. Build a foundation for loyalty; create loyalty bonds; reduce churn drivers
e. Create loyalty bonds; understand customer value; understand service value
d
You might also like to view...
On January 1, Leon purchased a 10% stock interest in an S corporation for $30,000. He also loaned the S corporation $5,000 in exchange for a written promissory note. The S corporation generated a $330,000 operating loss for the year. Leon deducted his 10% share of the loss, reducing his tax basis in his stock to zero, and his tax basis in the note to $2,000. The following year, the S corporation repaid the note before Leon restored his basis in the note. What are the consequences of the loan repayment to Leon?
A. $2,000 capital gain B. $2,000 ordinary income C. $3,000 ordinary income D. $3,000 capital gain
The authors cite IKEA as achieving an intercompany scope of strategic fit which serves to
A) minimize IKEA's costs. B) align the strategic fit with the consumer surplus. C) minimize the costs of all supply chain elements. D) increase the supply chain surplus.
After the coronation of Edward VII was postponed and parties who had entered into contracts in anticipation of the event filed numerous suits, the doctrine of frustration of purpose evolved
a. True b. False Indicate whether the statement is true or false
A project consists of six consecutive tasks that have average duration and worst-case duration estimates (in days) as shown in the table. Use Newbold's method to determine the aggregated two sigma buffer for this project
Activity Average Worst-Case A 14 21 B 20 28 C 16 22 D 8 15 E 9 18 F 11 18 A) 44 days B) 6 days C) 17 days D) 9 days