As an interviewer:
a. You should not allow silence, as it wastes the client's time
b. You should respect the client's need to be silent and think, unless an impasse has been reached
c. You should use silence to indicate agreement with the client
d. You should use silence to indicate disagreement with the client
B
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Which statement below about micromanaging is correct?
A. Good managers are never accused of it. B. It only occurs among managers who have a need to control everything. C. It doesn't really exist; it's just something staff members like to complain about. D. It may occur because managers sometimes have a need to remain in their "comfort zone."
According to Hansell, persons go into a state of stress or crisis if they fail to meet basic needs
Indicate whether the statement is true or false
Which of the following is NOT a good tip for improving the response rate for a mailed questionnaire?
A. use agency letterhead with high-quality paper B. type the address of the potential respondent on the mailed envelope rather than handwriting this address C. avoid sending out the mailed questionnaire during holiday periods D. sign the cover letter individually with blue ink
In Corr's (1992) task-based model for coping with dying,
a. it is never possible to finish all of the tasks facing an individual. b. it is expected that individuals will finish all of the tasks facing them. c. finishing even one particular task is important. d. a and c