________ means that structure, processes and tools, and managerial knowledge and commitment are formally established in support of the culture.
A. Accommodation
B. Reliability
C. Trust
D. Interactivity
E. Formalization
Answer: E
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Management at the De la Garza Recreational Products has recognized that the firm is much slower than the competition at getting new designs to market. The problem seems to stem from coordination problems between the various functional departments involved in the recreational vehicle design process. De la Garza should
A. improve technical training for employees. B. formalize the division of labor. C. relax its rules and procedures. D. create cross-functional teams for development. E. cancel all social events for employees.
Evaluations of performance improvement intervention programs conducted in the HPI context more likely focus on the program’s worth rather than the program’s merit.
a. True b. False
A customer has a piece of paper that states that he will receive five dollars off the selling price if he purchases a certain brand of teeth whitening strips. What sales promotion technique is being offered to this customer?
What will be an ideal response?
When complaints and concerns are discussed with coworkers rather than superiors, it is known as ______.
a. downward dissent b. upward dissent c. lateral dissent d. displaced dissent