The National Aeronautics and Space Administration illustrates the duality of ______.
A. long term is the norm
B. budget cuts are short-term phenomenon
C. rapid turnover of all personnel
D. A and B
D. A and B
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Which of the following is a method of accounting for uncollectible accounts?
a. reserve method b. allowance method c. allocation method d. accounts receivable method
Which type of interview technique offers the advantages of cost, quality and speed?
A) telephone interview B) in-office interview C) mall-intercept interview D) in-home interview E) dual data collection
Once a customer has selected a product to purchase, which of the following would LEAST likely change the customer's purchasing intentions?
A. Perceived risk of buying the product B. Uncontrollable factors such as inadequate financing C. Unnoticed, beneficial attributes of the product being purchased D. Salesperson's actions after the decision has been reached E. Attitudes of others
Of the five dimensions of service quality, the ability to convey trust and build a customer's confidence in the quality of a service refers to ________.
A. reliability B. responsiveness C. assurance D. empathy E. tangibles