Which pattern of organization is especially good for tributes?
A) ?pro-con
B) ?spatial
C) ?chronological
D) ?cause-effect
E) ?statement of reasons
E
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What is the first thing to do when trying to cool down conflicts, according to Goleman’s articles?
A. Show a willingness to work things out. B. State your point of view in neutral language. C. Try to find equitable ways to resolve the dispute. D. Calm down.
You overhear one coworker angrily saying to another one, "I can't believe you would do this to me! You are childish, self-centered and rude." Which principled negotiation strategy does your coworker need to keep in mind?
A. Focus on shared interests. B. Generate many solutions to solve the problem. C. Separate the people from the problem. D. Base decisions on objective criteria.
The PR strategy that relies on targeting specific Internet users with a given communication and relying on them to spread the word is referred to as
A. spreading the news. B. Web-based marketing. C. viral marketing. D. interconnecting essential publics.
Census projections indicate that the number of baby boomers in the United States will decline because they are _______.
a. raising grandchildren. b. retiring to foreign countries. c. refusing to participate in the census. d. aging out.