The manager of Sudden Valley Corp called a problem-solving meeting after noticing a few glitches in the brand-new multiple listing service website
The manager acted as a facilitator in the meeting and asked each agent to come up with as many ideas as possible within a half-hour timeframe. He also dissuaded them for criticizing any other member's ideas. After half an hour, he orally discussed each of the suggestions with the team, and they zeroed in on an appropriate solution. What problem-solving technique did the manager use?
a. Brainstorming
b. Groupthinking
c. Piggybacking
d. Sequencing
A
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Which of the following is true of contradictors?
A. They reinforce verbal messages. B. They can give listeners a clearer idea of the speaker's opinion than the speaker's verbal message. C. They are called regulators. D. A facial expression cannot be a contradictor.
ABC chief anchor George Stephanopoulos’ relationship with former President Bill Clinton is an example of what?
a. An insider friendship b. Checkbook journalism c. An invasion of privacy d. None of these answers are correct.
"After listening to this five-minute presentation, you will be
able to prepare a gourmet meal using inexpensive ingredients." Why is the speaker unlikely to succeed with this purpose statement? a. It is too specific. b. It is too general. c. It is not achievable. d. It is not relevant. e. It is not edible. Page references: 57-58
Define groupthink and explain the impact it has on group decision making. Describe approaches leaders can take to combat groupthink.
What will be an ideal response?