You plan on conducting a Level 3 evaluation (per Kirkpatrick’s evaluation model) to show how successfully call center agents are using the techniques (that they learned from e-learning courses) during their actual calls. This evaluation is aligned with the ______ category of Brinkerhoff’s training impact model.
a. program capabilities
b. critical actions
c. key results
d. business goals
b. critical actions
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What are the two main functions of cash control systems?
A) Control over cash and control over purchase orders B) Control over checks and control over invoicing C) Control over receipts and control over the bank account D) Control over receipts and control over payments
A special order should be accepted only if it maximizes operating income
Indicate whether the statement is true or false
A "manufacturing cell" is defined as:
A) grouping of all the machinery and equipment that are needed to make a product being available in one area of the factory. B) restructuring of the factory so that the companies are able to manufacture products quickly. C) an area in the warehouse where similar raw materials are grouped together. D) grouping of all the factories that are engaged in manufacturing similar products.
Which of the following is true of passive listening?
A. It is appropriate only when you listen for pleasure. B. It requires a high level of concentration. C. It is most appropriate in school or in the workplace. D. It enhances the ability of a listener to retain vital information and signals.